Effective Date: 4/30/2025

At Clean Concepts, LLC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our company—whether through our website, booking platforms (like ZenMaid), or other communication channels.

1. Information We Collect

We may collect the following types of personal information:

Contact details: Name, address, phone number, email

Service information: Property details, service requests, scheduling preferences

Payment details: Payment method (e.g., PayPal, Venmo, card info processed securely via third-party platforms)

Communication history: Emails, texts, or call logs related to service inquiries or support

Usage data: Website browsing behavior via cookies or analytics tools (if applicable)

2. How We Use Your Information

We use your information to:

• Schedule and provide cleaning services
• Communicate with you regarding your appointments, updates, or support
• Process payments and issue invoices
• mprove our services and customer experience
• Send occasional updates or promotional content (only with your consent)

3. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share information with:

Service providers: Such as payment processors (e.g., PayPal, Square, Venmo), scheduling platforms (e.g., ZenMaid)

Legal authorities: If required by law or to protect our legal rights

All third-party service providers are required to maintain the confidentiality of your data.

4. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal and financial obligations
• Resolve disputes and enforce agreements
• You can request deletion of your personal information at any time, subject to our legal obligations.

5. Security

We take reasonable precautions to protect your information. While no method of transmission or storage is 100% secure, we implement industry-standard safeguards to minimize risks.

6. Your Rights and Choices

You have the right to:

• Access or correct your personal information
• Request deletion of your data
• Opt out of marketing communications at any time
• To exercise these rights, please contact us using the information below.

7. Cookies and Tracking

Our website may use cookies or tracking tools to enhance user experience and analyze traffic. You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website and communications may contain links to third-party sites (e.g., Yelp, Google, Facebook). We are not responsible for the content or privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

📧 Email: customersupport@cleanconceptstn.com

📞 Phone: (865)855-9454

🌐 Website: cleanconceptstn.com